i. Items must be purchases on the NNC online store at: www.ngiausa.com or Nghia's official Amazon store.
ii. Nghia Nippers Corporation WILL NOT resolve any damage, refund, or exchange of products that are purchased from vendors, suppliers, retail stores, or other online websites and they must be returned to their original place of purchase.
iii. Products and their individual packaging must be in their orginal condition (new, unused, undamaged).
iv. The return shipment has to have sufficient postage otherwise the shipment will be returned to the sender.
v. The return package must include a copy of the original invoice or sale receipt.
vi. Products must be returned in a padded envelope so that the products do not get damaged in the shipping process.
vii. Unless there is an error in your shipment that is due to our mistake, the original shipping payment will not be refundable.
viii. Items must be returned within 14 days of the receipt in order for customers to be credited the full amount (excluding shipping fee) in the same form as the orginal form of payment.
ix. In the event that the following conditions are not met, Nghia Nippers Corporation reserve the full right to charge a 20% restocking fee of the original invoice amount or to refuse the return.